ECI Max Digital
Effective Date: [20 Aug , 2026]
At ECI Max Digital, we are committed to delivering high-quality IT solutions and digital services that meet our clients’ requirements. This Refund & Cancellation Policy explains the terms and conditions regarding payments, cancellations, and refunds for our services.
By purchasing our services or entering into an agreement with ECI Max Digital, you acknowledge and agree to the terms outlined in this policy.

1. Scope of Services
ECI Max Digital provides customized digital services, including but not limited to:

• Website Development
• Software Development
• Mobile Application Development
• Digital Marketing Services
• IT Consulting
• Cloud Solutions
• Custom Technology Solutions
• Other digital and IT-related services
  Due to the customized nature of our services, refund eligibility depends on the specific circumstances of each project.
  2. Advance Payments
  Many projects require an advance payment before work begins.
  Advance payments are used for:
  
  
• Project planning
• Resource allocation
• Development preparation
• Initial design and research
• Service setup
  Once project work has started, advance payments may not be refundable because resources and time have already been committed.
  3. Refund Policy
  Refund requests may be considered under the following circumstances:
  
  
• If ECI Max Digital is unable to deliver the agreed service due to reasons within our control
• If the project has not started and no resources have been allocated
• If a refund is approved according to the agreed service terms
  Refunds will not generally be provided for:
• Change of mind after project approval
• Delays caused by the client
• Failure to provide required information or materials
• Completed work or delivered milestones
• Services already performed
• Third-party costs, licenses, hosting, or software purchases
  4. Project Cancellation by Client
  Clients may request cancellation of a project by contacting ECI Max Digital in writing.
  Cancellation terms:
  
  
• Cancellation requests must be submitted before the next project milestone begins
• Payments for completed work, delivered milestones, or used resources are non-refundable
• Any remaining refund amount will be evaluated based on the project’s progress
• ECI Max Digital reserves the right to deduct costs related to completed work, resources, and third-party expenses before processing any approved refund.

5. Cancellation by ECI Max Digital
ECI Max Digital reserves the right to suspend or cancel services if:
Payments are not received according to agreed terms
The client provides misleading information
The project involves illegal activities
The client violates the agreed service terms
In such cases, refunds will be considered only after reviewing completed work and outstanding obligations.

6. Digital Products and Deliverables
Due to the nature of digital services and customized solutions:
Completed digital work cannot be returned
Delivered files, designs, software, or digital assets are not eligible for refund after approval or delivery
Once a project milestone is approved, payment for that milestone becomes non-refundable

7. Third-Party Costs
Any costs related to third-party services are generally non-refundable, including:
Domain registration
Web hosting
Software subscriptions
Premium plugins
API services
External tools and licenses
These costs are subject to the refund policies of the respective third-party providers.

8. Refund Processing
If a refund is approved:
Refunds will be processed through the original payment method where possible
Processing time may vary depending on the payment provider or bank
Any applicable transaction fees may be deducted

9. Client Responsibilities
Clients are responsible for:
Providing accurate project requirements
Reviewing and approving deliverables on time
Providing necessary access, content, and feedback
Communicating changes clearly
Delays caused by client actions may affect project timelines and refund eligibility.

10. Changes to This Policy
ECI Max Digital reserves the right to update this Refund & Cancellation Policy at any time.
Any changes will be published on this page with an updated effective date.

11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
ECI Max Digital
Website: https://ecimaxdigital.com/
Email: [karachi@ecimaxdigital.com
Lahore@ecimaxdigital.com
info@ecimaxdigital.com]
Phone: [Lahore Head Office +92 312 3352686
Karachi Beauro Office
Phone: +92 321 3817083
Landline: +92-21-35875501-3
Fax: (92-21) 35865042]
Office Address:
[Office no 38 , Hussain Complex, Ferozpur road Lahore.
Bureau Office – Karachi Office No. 1, 3rd Floor, Plot No. 16-C, Lane No. 4, Zamzama Commercial, Phase-V, D.H.A., Karachi, Pakistan.]